TECHNOLOGY IS WHAT WE DO. NOT WHO WE ARE.
The Performance Standard
At Adams Technology Group, every client engagement begins with ATLAS™ — our U.S.-based performance promise and the foundation of every ATG service.
The 3|29™ System
Our commitment to enterprise-grade execution for the mid-market. It’s not just a framework; it’s our performance promise.
3 Rings
Every phone call is answered within 3 rings by a live, U.S.-based expert. No phone trees. No waiting.
29 Minutes
Emergency tickets receive a response in 29 minutes or less. We value your time as much as you do.
1st Resolution
Issues are handled by technicians empowered to solve them on the first touch, not passed through dispatchers.
Urgency vs. Importance
Our teams are structured to balance immediate needs with long-term goals.
Technical/Escalation Teams: Focus on Urgency (minimizing downtime and resolving immediate issues). Administrators: Focus on Importance (security, compliance, onboarding, and strategic alignment).
Culture Trifecta
- Effort
- Excellence
- Energy
Our Leadership Team
Meet the experts behind Adams Technology Group. Images by EbonyAnn Photography.
Chris
President
Shez
Client Operations Manager
Stephan
System Admin
Special projects, onboarding
Joxu
System Admin
Escalations and projects
Will
Hardware Admin
Procurement, repairs, inventory
Victor
Jr System Admin
Technical Services Team Lead
Jason
Jr System Admin
M365 & MDM
Sue
Human Resources Admin
Jennifer
Accounting Admin
Proven Reliability. Documented Results.
“Partnering with Adams Technology Group has been an exceptional experience. From initial design to ongoing support, their expertise and proactive approach ensure our technology infrastructure remains secure and reliable. Their commitment to customer services stands out- they respond quickly and go the extra mile to provide top-tier IT managed services.”
— Bonnie, Director of IT
Industry: Financial Services
Avg. Tickets Per Month: 78
Services Overview: ATG Technical Services Team provides support for 75 employees and 3 sites, server administration, security & compliance.
“ATG is excellent in everything that they do. Most tech support providers are painful to deal with, not ATG. They are knowledgeable, helpful, accommodating, and always put the focus on the client relationship above all else. I would recommend their managed IT services to anyone that needs advisory, support, really anything. They do it all, and they do it exceptionally well.”
— Jesse, Co-Founder, Director of IT
Industry: SaaS Development & Consulting
Avg. Tickets Per Month: 22
Services Overview: ATG provides new employee onboarding, hardware procurement & delivery nationwide to over 150 employees.
“I am typically skeptical of using outsourced IT for anything beyond projects and security. They consistently give our company quick response and top expertise on everything from simple desktop support to systems engineering, security, hardware, software updates, even the phone system. Hiring ATG has proven to be a great partner we can rely on.”
— Steve, Director of Finance
Industry: Manufacturing
Avg. Tickets Per Month: 88
Services Overview: ATG Technical Services Team provides support for 250 employees, server administration, IT road mapping, project management & security.
Ready to Eliminate IT Friction?
Book a 15-minute discovery call to see if our 3|29™ Performance Standard is the right fit for your organization.
Get Started TodayRequest Your Consultation
Ready to eliminate your IT bottleneck? Let's discuss how ATG's ATLAS model can transform your business technology.
Why ATG?
- ✓3|29 response times — every call, every ticket
- ✓Dedicated, highly skilled team assigned to you
- ✓No long-term contracts — we earn your business daily
- ✓100% U.S.-Based support, 24/7 monitoring
Response Time
3 rings / 29 minutes — guaranteed.
How can we help you?
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